Privacy Policy

This Privacy Policy explains how The Print Shop by iTech, operated by Chris Logan as a sole proprietorship in Morinville, Alberta, Canada, collects, uses, discloses, stores, and protects personal information when you visit it3dp.ca, create an account, upload files or images, place an order, purchase a digital download, or otherwise use our services.

The Print Shop by iTech provides 3D print-on-demand services, including customer-uploaded 3D model printing, AI-generated figurines through the Gnomeify service, and optional digital GLB file downloads.

By using the website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website or services.

This Privacy Policy applies to customers and visitors located in Canada. The Print Shop by iTech currently serves Canadian customers only.

This Privacy Policy does not apply to third-party websites, services, payment pages, or applications that we do not own or control, even if they are linked from our website.

Full name;

Email address;

Account login and authentication information;

Session information and authentication tokens;

Account activity associated with your orders and downloads.

Account authentication is provided through Clerk. Passwords are managed by Clerk, and we do not have access to your plaintext password.

Name;

Email address;

Billing and shipping address;

Product type;

Selected material, size, quantity, colour, infill, finish, and other print configuration details;

Shipping method;

Order status;

Subtotal, taxes, discounts, total amount paid, and currency;

Stripe checkout session ID, payment intent ID, and related payment reconciliation details;

Promotion codes or discounts applied.

For physical orders, we collect shipping information so that your order can be manufactured and delivered.

For custom upload print orders, you may upload 3D model files in supported formats, including STL, OBJ, 3MF, and GLB.

We may process those files to:

• Calculate model geometry, volume, surface area, and estimated print characteristics;
• Generate pricing;
• Prepare the model for 3D printing;
• Fulfill your order;
• Provide customer support.

Uploaded model files are stored in private cloud storage and are not publicly accessible.

For Gnomeify AI figurine orders, you may upload a reference photograph of yourself or another subject.

We use the uploaded photograph to generate a stylized 2D gnome-style image and then a 3D model file for printing. This process involves third-party AI service providers, including OpenAI and Tripo.

You must only upload photographs that you own, control, or have permission to use. If you upload a photograph of another person, you are responsible for ensuring that you have that person’s permission.

For Gnomeify orders, we may create and store:

• AI-generated 2D images;
• AI-generated GLB 3D model files;
• Preview images;
• Production files used to manufacture your figurine;
• Digital download files if you purchase a GLB download.

These files are associated with your account and stored privately.

Payments are processed through Stripe using Stripe-hosted checkout. We do not collect or store full credit card numbers, card security codes, or raw payment credentials.

Stripe may collect and process payment details, billing details, tax information, fraud-prevention data, and other information required to process your payment.

For physical orders, we collect and use your shipping information to fulfill and deliver your order. We may share shipping information with shipping carriers and shipping service providers, including Shippo if implemented, to generate labels, purchase postage, provide tracking, and deliver your order.

When you use the website, we may automatically collect limited technical information such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Standard HTTP headers;
• Server logs;
• Pages or actions requested;
• Date and time of access.

This information is used for website operation, security, troubleshooting, fraud prevention, and performance monitoring.

The website may use cookies or similar technologies that are necessary for account login, checkout, security, session management, and basic website functionality.

At this time, the website does not use advertising cookies or third-party analytics tracking such as Google Analytics. If analytics, advertising cookies, or similar tracking technologies are added in the future, this Privacy Policy will be updated as required.

We use personal information for the following purposes:

• To create and manage user accounts;
• To authenticate users and maintain secure sessions;
• To receive and process uploaded 3D model files;
• To receive and process uploaded photographs for Gnomeify orders;
• To generate AI images and 3D models;
• To calculate print pricing;
• To process orders and payments;
• To calculate applicable taxes;
• To manufacture custom 3D printed products;
• To provide digital GLB downloads;
• To ship physical products;
• To send order confirmations, status updates, receipts, and transactional emails;
• To provide customer support;
• To prevent fraud, misuse, prohibited uploads, security incidents, or unauthorized access;
• To comply with legal, tax, accounting, and regulatory obligations;
• To maintain business records;
• To enforce our Terms of Service;
• To improve, troubleshoot, and maintain the website and services.

We do not sell your personal information.

By using the website, creating an account, uploading files, uploading photographs, placing an order, or purchasing a digital download, you consent to the collection, use, and disclosure of your personal information for the purposes described in this Privacy Policy.

Certain uses of personal information are necessary to provide the services. For example, we cannot manufacture a custom 3D print without processing your uploaded model file, and we cannot create a Gnomeify figurine without processing the photograph and generated files required for that service.

You may withdraw consent where permitted by law by contacting us at hello@it3dp.ca. Withdrawal of consent may limit or prevent our ability to provide certain services.

We use third-party service providers to operate the website, process payments, manage accounts, generate AI content, store files, send emails, and fulfill orders. These providers may process personal information only as needed to provide services to us or to you.

Current or planned service providers include:

Clerk provides authentication and account management services. Clerk may process your name, email address, login credentials, authentication tokens, and session information.

Stripe provides payment processing, hosted checkout, fraud prevention, and tax calculation services. Stripe may process your name, email address, billing address, shipping address, payment details, transaction information, and tax-related information. We do not receive your full credit card number.

Supabase provides database and metadata storage services. Supabase may store account data, order records, print configuration data, file metadata, generated asset metadata, and related records.

Vercel provides website hosting and deployment services. Vercel Blob provides private file storage. These services may process web traffic data, IP addresses, server logs, uploaded 3D model files, generated images, and generated GLB files.

OpenAI is used for AI image generation as part of the Gnomeify service. Your uploaded reference photograph may be submitted to OpenAI to generate a stylized 2D gnome-style image.

Tripo is used for AI 3D model generation as part of the Gnomeify service. A generated 2D image may be submitted to Tripo to create a GLB 3D model file.

Resend is used to send transactional emails, including order confirmations, receipts, order updates, and other service-related messages. Resend may process your email address and order summary details.

For physical orders, shipping providers and related logistics platforms, including Shippo if implemented, may process your name, shipping address, package details, carrier service level, and tracking information.

The Gnomeify service uses artificial intelligence tools to generate stylized images and 3D model files based on a customer-uploaded reference photograph.

By using Gnomeify, you authorize The Print Shop by iTech to:

• Receive and process your uploaded photograph;
• Submit the photograph or derived output to third-party AI service providers;
• Generate a stylized 2D image;
• Generate a 3D model file;
• Store the generated files privately;
• Use the generated files to manufacture and fulfill your order;
• Provide a digital GLB download if purchased.

AI-generated outputs may not be accurate, exact, complete, or suitable for every purpose. The Print Shop by iTech does not guarantee that an AI-generated figurine will exactly resemble the uploaded photograph or subject.

You should not upload sensitive, confidential, private, unlawful, or highly personal images unless you are comfortable with those images being processed as described in this Privacy Policy.

Uploaded files and generated files are stored in private cloud storage. Access to customer files is restricted and gated through authentication or internal administrative access.

We use reasonable physical, technical, and administrative safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction. These safeguards may include private storage, authenticated access, limited administrative access, encrypted connections, third-party hosted checkout, and access controls.

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law.

Unless a longer retention period is required for tax, accounting, legal, regulatory, fraud-prevention, chargeback, dispute-resolution, or recordkeeping purposes, customer files and related order data are retained in active systems for two years after the associated order, upload, generation, or account activity. After two years, the information may be archived rather than kept in active operational systems.

Archived records may be retained where necessary for legal, accounting, tax, security, dispute-resolution, or business-continuity purposes. Access to archived records is limited and used only where reasonably necessary.

Current retention practices are as follows:

• Account information: retained while your account remains active, then archived or deleted following account deletion, subject to legal retention requirements.

Order records: retained in active systems for two years, then archived as required for tax, accounting, fraud prevention, dispute resolution, and legal compliance.

Uploaded 3D model files: retained in active systems for two years after upload or order completion, then archived or deleted depending on operational and legal requirements.

Uploaded Gnomeify photographs: retained in active systems for two years after upload or order completion, then archived or deleted depending on operational and legal requirements.

AI-generated 2D images and GLB files: retained in active systems for two years after generation or order completion, then archived or deleted depending on operational and legal requirements.

Digital download files: retained in active systems for two years after purchase or generation, then archived or deleted depending on account status, operational needs, and legal requirements.

Server logs and technical records: retained for security, troubleshooting, and operational purposes, then archived or deleted according to operational requirements.

Some information may be retained longer where necessary to comply with tax, accounting, legal, regulatory, fraud-prevention, chargeback, dispute-resolution, or recordkeeping obligations.

You may request deletion of your account or certain associated personal information by contacting hello@it3dp.ca.

Upon receiving a deletion request, we will take reasonable steps to delete or anonymize personal information that is no longer required, subject to legal, accounting, tax, security, fraud-prevention, and dispute-resolution obligations.

Deletion of an account may result in loss of access to order history, uploaded files, generated assets, and purchased digital downloads.

Subject to applicable law, you may request to:

• Access the personal information we hold about you;
• Correct inaccurate or incomplete personal information;
• Withdraw consent where consent is the basis for processing;
• Request deletion of personal information, subject to legal retention obligations;
• Ask questions about our privacy practices;
• Make a privacy complaint.

To make a request, contact hello@it3dp.ca. We may need to verify your identity before responding.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the applicable provincial privacy regulator.

We may disclose personal information where required or permitted by law, including to:

• Comply with a subpoena, court order, warrant, legal request, or regulatory requirement;
• Respond to lawful requests from government authorities;
• Enforce our Terms of Service;
• Investigate fraud, security incidents, prohibited conduct, or misuse of the services;
• Protect our rights, property, safety, customers, service providers, or the public.

If The Print Shop by iTech is sold, transferred, reorganized, merged, or otherwise involved in a business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law and reasonable confidentiality protections.

The website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are under the age of majority in your province or territory, you should use the services only with the involvement and consent of a parent or legal guardian.

Some service providers may process or store information outside Alberta or Canada. When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is located.

By using the services, you understand that your information may be processed by third-party service providers in other jurisdictions as necessary to provide the services.

We may update this Privacy Policy from time to time. The updated version will be posted on the website with a revised effective date. Your continued use of the website or services after an updated Privacy Policy is posted means you accept the updated Privacy Policy.

For questions, access requests, correction requests, deletion requests, or privacy complaints, contact:

• The Print Shop by iTech

Operated by Chris Logan

Morinville, Alberta, Canada

Email: hello@it3dp.ca