Questions, answered

It depends on how much material the part uses, how long it takes to print and how many you order. Upload your file and you get a full price breakdown right away, before you sign in or pay.

Gnomes and pet statues have their own pricing, covered in their sections below.

Not to get a quote. You can upload a model, check it in 3D and see the price as a guest. You only need to sign in to place an order, save projects, or use Gnomeify and Petrify.

Flat rate: $10 within Alberta and $25 to the rest of Canada. Orders of $75 or more ship free. Shipping and tax are added at checkout, so you see the full total before you pay.

Yes. Choose "Pickup in person (Morinville, AB)" at checkout and there is no shipping charge.

Anywhere in Canada, by Canada Post or UPS. We do not ship outside Canada right now.

Most orders are printed and shipped within 3-5 business days. Big, multi-part or full-colour prints can take longer, and shipping time depends on where you are. Every order is checked by hand before it ships.

Everything is made to order, so you can cancel any time before printing starts. Email us as soon as you can.

If something arrives damaged, wrong or with a print defect, email us photos within 7 days of delivery and we will make it right with a replacement, repair or refund. Change-of-mind returns are not accepted on custom items.

We use FDM printers. A spool of plastic filament is melted and laid down one thin layer at a time, each layer a fraction of a millimetre tall, until the whole part is built up from the bed.

Before printing, your model is "sliced" into those layers, and the printer follows that path. Then the part is taken off the plate, supports are removed, and it is checked and packed.

Up close, yes. Fine horizontal lines are normal for FDM printing, especially on gently curved tops. From arm length most prints look smooth, and matte filaments hide the lines best.

Plastic cannot be printed onto thin air, so overhangs and bridges get a temporary scaffold underneath. We remove it after printing. It can leave slightly rougher spots on the surfaces it touched.

Prints are not solid plastic inside. Infill is the honeycomb-like pattern inside the walls. Light infill is great for decorations. Higher infill makes a part heavier and stronger, for brackets, mounts and things that take a load.

The upload page lists every material and colour we have in stock right now. As a rule of thumb, PLA is best for decorations, models and indoor parts, and PETG is tougher and handles heat and outdoor use better. If you are not sure, send us a note about what the part is for.

Yes. Our printers can switch between several filaments in one print. Multi-colour prints take longer and use extra material for each colour change, so they cost more than single-colour ones.

STL, OBJ, 3MF and GLB, up to 50 MB each. If you have a STEP or other CAD file, export it as STL or 3MF first.

When you upload, we scan the model for problems that can stop it printing well, like holes or broken spots in the surface. You see the result and any issues found before you order, so there are no surprises.

Yes. Sign in and start a project to add several files, set a quantity for each, and order them together. You can save up to 3 projects of 100 MB each and come back to them later.

Yes. We also do 3D modelling and design. Whether it is a replacement part, a prototype, a custom piece or a complex multi-part project, email hello@it3dp.ca with what you need, plus photos, sketches or measurements if you have them, and we will work out the best way to make it.

If you would rather find a ready-made design, our Browse Models page links to free model libraries. Anything you download there can be uploaded straight back here for an instant quote.

You do. We only use your files to quote and print your order. Please only upload models you have the right to print.

You upload a selfie. AI draws you as a garden gnome, and once you like the drawing, it is sculpted into a 3D model you can spin around in the browser. Then you choose the size and finish, and we print it.

One face, looking at the camera, shoulders up, in even light with a plain background. Avoid sunglasses, hats, heavy shadows, group photos and filters. JPG or PNG, up to 10 MB.

It will look like a gnome version of you, not a photo-real copy. AI results vary from photo to photo, which is why you see the drawing and the full 3D model before you pay. If it does not look right, try another photo.

Making and previewing your gnome is free. The printed price depends on the size (6 in or 8 in tall), single colour or full colour, and how many you order, and it shows before checkout. Ordering several saves money: 10% off 3 or more, 15% off 6 or more.

Up to 10 a day per account. Each one uses paid AI services, so the daily limit keeps it free to try.

Yes. Download your gnome as a GLB file for $5 and print it yourself or use it in other 3D apps.

Upload a photo of your pet. We separate your pet from the background and show you the cut-out first, so you can check it before anything is sculpted. Then AI sculpts a 3D statue you can turn and zoom in the browser, and you choose the finish, base and words before ordering.

The whole pet in frame from ears to paws, sitting if you can, taken at their eye level in daylight. Avoid two pets in one photo, a person holding them, blurry or dark photos, and close-ups of just the face. JPG or PNG, up to 10 MB.

Stone look prints the statue in one filament, like carved stone, marble or metal. You can add coloured eyes to a stone-look statue. Full colour uses up to 4 filaments matched to your pet. It takes much longer to print, so it costs more.

Plinth, round, hexagon, natural rock, or a cat or dog bed for pets lying down. Bases are printed in one solid filament. Add up to two lines of text, like a name and years, in one of four fonts, either the same colour as the base or in a contrast colour. The viewer warns you if the letters are too small to print well.

Stone-look statues come in 4 in, 6 in or 8 in tall and start at $23 for the statue alone, or $35 with a base. Full colour, coloured eyes and contrast lettering add to the price, and the total updates in the viewer as you choose.

Each photo gets one free "Sculpt again". If it is still off, a different photo usually helps the most: try a clearer, seated, full-body shot. AI results vary, so check the statue from every angle before ordering.

Up to 10 a day per account, because each one uses paid AI services. Previewing is free and you only pay when you order.

Yes. For $5 you get the print files: a ready-to-slice 3MF, STL files for each part, and the 3D model as a GLB.

Your photos are stored privately and used to make the gnome or statue you asked for. To make it, the photo is processed by third-party AI services, as described in our Privacy Policy, which also explains how long files are kept.

Only if you have their permission. You confirm this before every upload. For a gift, ask first, or use a photo they have already shared with you for that purpose.

Yes. Email hello@it3dp.ca to ask for your photos and generated files to be deleted. A few order records have to be kept for tax and legal reasons, and the Privacy Policy explains which.